Junior ITSM Technician Intern
Core
Provide first-level IT support, troubleshoot user issues, manage service requests, and deliver customer service for IT operations.
Role type
Junior ITSM Technician Intern
Builds
IT service delivery and user support operations
Domain
Information Technology / IT Service Management
Required skills
foundational IT knowledge, basic troubleshooting, ITIL foundations, ITSM concepts, service desk procedures
Preferred skills
none stated
Technologies
none stated
Responsibilities
Adhere to service desk policies and processes; Provide first-level support for basic user inquiries; Escalate complex issues to higher-level technicians; Communicate with users to provide updates; Follow detailed procedures for troubleshooting hardware, software, and user errors; Assist in improving ticket documentation; Follow and update basic documentation for common issues; Log communication and issue resolution according to ITSM procedures; Resolve common requests such as basic hardware/software troubleshooting, user licensing, and account setup.
Seniority
Intern