IT Support Specialist I
Core
Provide first-line technical support for corporate employees via phone, email, and ticketing systems to resolve hardware, software, and network issues.
Role type
Junior IT Support Specialist (Help Desk)
Builds
Corporate IT infrastructure and user productivity tools
Domain
Corporate IT / General Technology Support
Deliverable
client delivery
Required skills
Windows and macOS troubleshooting, printer troubleshooting, mobile device support (iOS/Android), account management, ticketing system documentation, network setup basics
Preferred skills
ITIL/ITSM familiarity, AV troubleshooting, process creation
Technologies
Windows, macOS, iOS, Android, ITSM platforms
Responsibilities
Respond to incoming support requests, troubleshoot basic to intermediate technical issues, assist with user account access and resets, document support interactions, escalate unresolved issues, assist with employee onboarding and offboarding, participate in on-call rotation
Seniority
Entry-level, hands-on IC