IT-Support 1st / 2nd Level (m/w/d)
Hybrid
Core
Providing 1st and 2nd level IT support via a hotline and managing client IT infrastructure for a logistics center.
Role type
IT Support Specialist (1st/2nd Level)
Builds
IT services and infrastructure for a logistics center
Domain
Logistics / IT Operations
Required skills
Windows, Active Directory, Office 365, SAP, WAN/LAN, network protocols, printer/PC/mobile device setup, ticketing systems, process documentation
Preferred skills
English (written and spoken), analytical skills, service orientation
Responsibilities
Handling 1st and 2nd level support tickets via hotline, setting up and maintaining IT equipment, managing client IT infrastructure, performing infrastructure upgrades (server rooms, cabling), documenting processes and software rollouts
Seniority
Entry to Mid-level