Technical Support Engineer
Core
Design and scale innovative, secure systems to solve real-world problems in logistics and e-commerce, focusing on hardware, software, and network support within distribution centers.
Role type
Senior Technical Support Engineer (Infrastructure & Logistics)
Builds
Hardware, software, and network solutions for distribution center operations
Domain
Logistics / E-commerce / IT Infrastructure
Required skills
Hardware troubleshooting, Network administration, Server management, Active Directory, Zabbix, Grafana, LAN/WAN/Wi-Fi, Switches, Routers, Firewalls, VLAN, OSPF, BGP, QoS, NAT, ITIL, SRE, Asset management
Preferred skills
Logistics experience, AI tools for support automation
Technologies
Windows, ChromeOS, macOS, Zabbix, Grafana, Active Directory
Responsibilities
Diagnose and resolve hardware, software, and network incidents; Administer servers, networks, and storage systems; Execute network infrastructure deployments and maintenance; Manage critical end devices like thermal printers and scanners; Manage mobile devices and asset inventory; Apply AI and automation tools for incident analysis and reporting.
