1st & 2nd Level IT-Support (m/w/d)
Core
Providing 1st and 2nd level IT support, performing fault analysis, and resolving remote issues for a logistics company.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
Maintains Microsoft client and server systems and standard applications.
Domain
IT Support / Logistics
Deliverable
client delivery
Required skills
Fault analysis, Remote support, Microsoft Client/Server administration, Ticketing systems, Microsoft Office products, IP networks, Server administration
Preferred skills
Hyper-V, NAS systems, Backup solutions, IT security products
Responsibilities
Conduct fault analysis and remote troubleshooting, Administer Microsoft client and server systems, Handle service requests via ticketing system and phone, Support standard Microsoft Office applications
Seniority
Entry to Mid-level