Teamleiter Kundenservice (m/w/d)
Core
Managing service processes and leading a service team in a technical environment to ensure high-quality customer support.
Role type
Service Process Manager (Team Leader)
Builds
Service operations and customer support workflows
Domain
Technical services / Customer support
Deliverable
dashboards & analysis
Required skills
Team leadership, process planning and coordination, resource management, quality assurance, ERP systems, MS Office, data analysis
Preferred skills
Technical degree, English language skills
Responsibilities
Lead and support a service team in daily operations, plan and prioritize tasks and resources, ensure timely and high-quality handling of customer inquiries, develop and monitor service processes and quality standards, collaborate with internal departments (Sales, Tech, Product), analyze operational challenges and implement improvements, create reports and KPIs