Call-Center Agent (m/w/d)
On-site
Core
Answer emergency calls, assess urgency, and coordinate breakdown and towing assistance for customers in stress or emergency situations within the automotiv industry.
Role type
Customer service agent (automotive emergency support)
Builds
Emergency response coordination and customer support for an automotiv client
Domain
Automotive / Customer Service
Deliverable
client delivery
Required skills
Communication, service orientation, stress management, documentation, coordination
Preferred skills
Commercial training, flexibility, shift work readiness
Technologies
Internal documentation systems
Responsibilities
Answer emergency calls, assess urgency, coordinate breakdown and towing assistance, document processes, coordinate with workshops and mobility services
Seniority
Entry-level