Auto Claims Trainee - Remote
Core
Capture new auto and property claims, provide expert coverage guidance, and coordinate support services to ensure timely resolution and customer satisfaction.
Role type
entry-level claims intake specialist
Builds
claim files and customer resolutions
Domain
insurance
Deliverable
client delivery
Required skills
claims intake, FNOL documentation, policy guidance, customer service, logistical coordination, compliance adherence, CRM usage, problem-solving
Preferred skills
insurance industry experience, claims systems proficiency, bachelor's degree in business or insurance
Responsibilities
Capture new auto and property claims with accurate FNOL documentation, provide consultative policy guidance to customers, coordinate support services like rental cars and towing, meet service level goals for call handling, resolve claims challenges through critical thinking, maintain documentation accuracy and confidentiality.
Seniority
Junior, entry-level IC