Public Safety Communicator I, II, III
Core
Answer 9-1-1 calls, assess and prioritize emergency requests, and coordinate public safety responses for over 1,000,000 residents.
Role type
Public Safety Communicator (9-1-1 operator/dispatcher)
Builds
Emergency response coordination for police, fire, and EMS
Domain
Public Safety / Emergency Management
Required skills
E911/NG911 telephony, CAD systems, TDD/TTY/RTT, incident prioritization, resource dispatch, situational awareness, structured interviewing, lifesaving instruction
Preferred skills
TCOLE Advanced/Masters certification, NCIC/TCIC access, CTO certification
Technologies
E911, NG911, CAD, TDD, TTY, RTT, TLETS, TCIC, NCIC, mapping systems
Responsibilities
Respond to and prioritize emergency/non-emergency requests; utilize telephony and alerting systems; process requests using CAD; interpret caller information to determine response needs; provide pre-arrival lifesaving instructions; maintain situational awareness during high-volume events; coordinate resources during critical incidents; document incidents accurately.
Seniority
Entry to Senior (I, II, III levels based on experience)