Kundendienstleitung (m/w/d) Region Nord
Core
Leading after-sales service and customer service for earth-moving and material handling machinery in Northern Germany.
Role type
Senior service operations manager (regional)
Builds
After-sales service operations for Liebherr construction machinery
Domain
Construction machinery / Heavy equipment
Required skills
Service operations management, team leadership, process optimization, business analysis, revenue generation, stakeholder collaboration
Preferred skills
Experience in construction or agricultural machinery, technical background, strategic planning
Technologies
ERP systems, CRM tools, data analysis platforms
Responsibilities
Manage regional customer service team, ensure high service quality, develop long-term customer relationships, analyze and optimize service processes, collaborate with sales and manufacturing, drive financial performance and revenue growth in after-sales
Seniority
Senior, hands-on IC with leadership responsibilities