Mitarbeiter (m/w/d) im Innendienst
Core
Disposition and scheduling of service technicians, customer consultation, handling complaints, and maintaining customer/product/service data.
Role type
Administrative operations specialist (dispatch)
Builds
Service schedules and operational documentation for a service team
Domain
Industrial services / Manufacturing support
Required skills
Disposition, scheduling, customer consultation, complaint handling, data management, MS Office, ERP systems
Preferred skills
Administrative tasks, document creation, data analysis
Responsibilities
Schedule service technicians, consult with customers via phone and email, process complaints, update customer and service data, create documents and reports
Seniority
Entry-level to Mid-level, hands-on IC