Service Desk Analyst (m/w/d) in einem Dienstleistungsunternehmen - hybrides Arbeiten (Remote & Präse
Core
First point of contact for technical inquiries from colleagues and customers in the trade and craft industry, handling ticketing, escalation, and device management.
Role type
Service Desk Analyst
Builds
IT support services for trade and craft companies
Domain
IT Services / Trade & Craft Industry
Deliverable
client delivery
Required skills
Ticketing systems, Microsoft 365, PC and peripheral configuration, Mobile device management, Event technical support
Preferred skills
English (written and spoken), New technology trends
Responsibilities
Log, qualify, and document technical inquiries in the ticketing system; Escalate qualified requests to relevant departments; Answer incoming inquiries independently; Configure and administer Notebooks/PCs and peripherals; Set up and manage mobile devices; Provide technical support at events and trade fairs