IT-Onsite-Support Mitarbeiter (m/w/d)
Core
Onsite IT support specialist providing 1st & 2nd level support, hardware/software repair, and device management for clients.
Role type
Onsite IT Support Technician
Builds
Repairs and maintains client hardware and software, manages device inventory and ticket resolution
Domain
IT Services / Enterprise Support
Deliverable
physical/clinical work
Required skills
Hardware repair, Software installation, Ticket system management, Client communication, ITIL process documentation, Data transfer
Preferred skills
Industrial customer environment experience, System integration training
Technologies
Ticket systems, Hardware tools, Mobile devices (Smartphones, Tablets)
Responsibilities
Handle 1st & 2nd level support requests on-site, Communicate with hardware manufacturers for repairs, Repair and install hardware and software, Transfer data to PCs and printers, Document ITSM processes
Seniority
Entry to Mid-level, hands-on IC