Mitarbeiter (m/w/d) im IT-Onsite-Support - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
Providing 1st & 2nd level on-site IT support for clients, handling hardware/software repairs, and managing tickets.
Role type
On-site IT support technician
Builds
Repairs and installs hardware and software for client devices (PCs, printers, smartphones, tablets)
Domain
IT services / Hardware support
Required skills
Hardware troubleshooting, software installation, ticket management, ITIL process knowledge, customer communication
Preferred skills
Industrial client experience, system integration training, empathetic service approach
Technologies
Ticketing systems, ITSM tools
Responsibilities
Respond to on-site support tickets, perform hardware and software repairs, communicate with hardware manufacturers, document ITSM processes
Seniority
Mid-level, hands-on IC