IT Service Desk Agent (m/w/d)
Core
1st-Level IT support for end-users of client companies, managing incidents, service requests, and device provisioning.
Role type
1st-Level IT Service Desk Agent
Builds
IT support services and device management for client organizations
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
ITIL framework, ITSM (Valuemation), 1st-Level incident management, ticketing systems, hardware support, Office365, Windows 10/11, Azure password reset, SLA adherence, knowledge management
Preferred skills
English language proficiency
Technologies
Office365, Windows 10, Windows 11, Azure, Valuemation, ITSM
Responsibilities
Manage 1st-Level incidents and service requests, support hardware and standard software, update knowledge base, communicate ticket status to users, adhere to ITIL guidelines and SLAs
Seniority
Entry to Mid-level, hands-on IC