IT Service Desk Engineer
Core
Respond to client requests via phone, email, and remote tools; troubleshoot Windows desktop and Microsoft 365 issues; support printers, workstations, and mobile devices.
Role type
IT Service Desk Engineer I
Builds
IT support services for businesses in Atlantic Canada
Domain
Managed IT services
Deliverable
client delivery
Required skills
Windows 10/11 support, Microsoft 365 administration, Active Directory management, basic networking, mobile device support, password reset, account administration, access request handling, issue documentation, escalation management
Preferred skills
Diploma or degree in IT/Computer Science, customer service experience, technical support experience, problem-solving, prioritization (via careerplan.io/jobs/g4b80f97-it-service-desk-engineer-at-strategic-technology-associates)
Technologies
Active Directory, Microsoft 365, Windows 10, Windows 11, Mobile Security, Office 365, Cloud
Responsibilities
Respond to client requests by phone, email, and remote support tools; Troubleshoot Windows desktop and Microsoft 365 issues; Help users with password resets, account administration, and access requests; Support printers, workstations, mobile devices, and common business applications; Record issues, resolutions, and procedures in our service management platform; Escalate complex issues to senior engineers when needed; Follow established processes and security best practices; Take part in ongoing technical training and professional development
Seniority
Entry-level (I), hands-on IC