Help Desk Technician – MSP Experience Required
Core
Provide Tier 1 IT support for end-users via remote and on-site visits, troubleshooting hardware, software, and network issues while managing device deployments and account administration.
Role type
Help Desk Technician (MSP)
Builds
End-user support services, device deployments, and network troubleshooting for client sites.
Domain
Managed Services Provider (MSP) / IT Support
Required skills
Windows and macOS troubleshooting, Microsoft 365 support (Exchange, Teams, OneDrive, SharePoint), Active Directory basics, TCP/IP/DNS/DHCP/VPN/Wi-Fi configuration, RMM platforms, ticketing systems, hardware deployment, MFA enrollment.
Preferred skills
None stated.
Technologies
Active Directory, Cloud Hardware, macOS, Microsoft 365, Network, SharePoint, TCP/IP, VPN, Windows, Office 365
Responsibilities
Isolate and troubleshoot user issues remotely and on-site; set up equipment and handle moves; respond to support requests via phone, email, and tickets; research solutions for software and hardware errors; manage user accounts, password resets, and device enrollment; escalate complex infrastructure issues; maintain documentation and ticket records.
Seniority
Junior to Mid-level, hands-on IC