Leiter Vertriebsinnendienst (m/w/d) - Minden
Core
Leading the sales operations team for a custom machinery manufacturer, managing order processing, customer support, and team development.
Role type
Sales Operations Manager (Team Lead)
Builds
Order fulfillment, customer service processes, and sales team performance
Domain
Industrial machinery / B2B manufacturing
Required skills
B2B sales process expertise, team leadership and coaching, order management, customer relationship management, process optimization, technical and commercial understanding
Preferred skills
Experience in complex multi-stage sales cycles, digitalization affinity, marketing mindset
Technologies
CRM systems, ERP systems, sales automation tools
Responsibilities
Manage daily sales operations and order processing, lead and coach the sales support team, optimize internal processes and cross-departmental communication, handle customer escalations and complaints
Seniority
Senior, hands-on IC with team leadership