Sales Support Supervisor
Core
Lead daily operations of the Sales Support team to ensure exceptional service to the sales organization and customers, driving process improvements and seamless order execution.
Role type
Sales Support Supervisor
Builds
Efficient sales operations and customer support processes for a global food ingredient platform
Domain
Food manufacturing / B2B ingredients
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, order management, pricing administration, customer account management, sales process management, cross-functional coordination, data analysis, SOP development, compliance management
Preferred skills
B2B customer support in food manufacturing, SAP/ERP experience, CRM experience
Technologies
SAP, CRM, Microsoft Excel, Microsoft Office
Responsibilities
Supervise Sales Support team activities, coach and develop team members, monitor team performance and establish KPIs, act as primary escalation point for complex issues, partner with Sales on key accounts and initiatives, coordinate cross-functional communication, ensure accurate processing of quotations and contracts, support new product introductions, maintain customer/product data in systems, analyze sales support metrics, develop SOPs, assist with reporting and forecasting, ensure policy compliance, lead continuous improvement initiatives
Seniority
Mid-level, hands-on IC with supervisory responsibilities