Sales Support Team Lead
Core
Lead a team of Sales Order Coordinators and Specialists to ensure efficient order management, operational continuity, and high-quality internal support.
Role type
Senior IC sales support team lead
Builds
Sales order fulfillment and operational support processes
Domain
Sales operations / Order management
Required skills
Team leadership, coaching, performance management, operational coordination, process improvement, stakeholder communication, scheduling, workload management, Salesforce proficiency
Preferred skills
NetSuite experience, PTO calendar management, onboarding/training support, Microsoft Office proficiency, Windows PC proficiency
Responsibilities
Serve as primary point of contact for team questions and escalations; Coach and develop team members through feedback and performance reviews; Manage PTO requests and coordinate weekly coverage schedules; Monitor team workloads and assist with complex orders; Collaborate with sales partners and suppliers for order coordination; Maintain team documentation and process guides.
Seniority
Senior, hands-on IC