Mitarbeiter Service Desk (m/w/d) im Finanzsektor - hybrides Arbeiten (Remote & Präsenz)
Core
1st-Level IT support specialist handling customer inquiries, incident management, and infrastructure monitoring for a financial sector client.
Role type
1st-Level IT Service Desk Agent
Builds
IT service operations and incident resolution for financial clients
Domain
Financial Services / IT Support
Deliverable
client delivery
Required skills
IT troubleshooting, incident management, ticketing systems, ITSM tools, reporting, process coordination
Preferred skills
Financial sector knowledge, project support, quality assurance
Technologies
Jira, ServiceNow, ITSM tools
Responsibilities
Central point of contact for customer inquiries, coordinate service tasks with external providers, monitor and secure infrastructure operations, document and manage incidents in ticketing systems, create reports for quality monitoring and billing, support IT projects and quality assurance
Seniority
Entry-level to Mid-level, hands-on IC