Job
Core
IT Support Technician providing end-user support, hardware/software maintenance, and system troubleshooting for a fintech company.
Role type
IT Support Technician
Builds
Maintains user workstations, network infrastructure, and telephony systems
Domain
Fintech / Enterprise IT
Deliverable
infrastructure
Required skills
Windows Active Directory, Microsoft Windows, MacOS, computer hardware, Jira ticketing, physical access control systems
Preferred skills
Google Workspace Admin, Office 365, IoT device management
Technologies
Windows, MacOS, Active Directory, Jira, Google Workspace, Office 365
Responsibilities
Set up new user accounts and machines, Install and maintain hardware/software components, Keep operating systems and software updated and patched, Replace defective hardware or systems, Act as the first point of contact for error reporting and end-user support, Assist users in operating software and computer equipment, Maintain an up-to-date inventory of software and hardware, Collaborate with the network team to manage Telephony systems, Maintain IoT devices, Work with other teams to troubleshoot and resolve system/network issues, Record and update IT support tickets in the Jira Ticketing System, Manage the company's physical access control system, Update and review technical documentation
Seniority
Mid-level, hands-on IC
