IT Service Manager (m/w/d)
Core
Manage IT services throughout their lifecycle, ensuring reliable and contractual performance delivery.
Role type
IT Service Manager
Builds
IT service delivery and operational stability
Domain
IT Service Management / Service Delivery
Required skills
IT Service Management, Service Delivery Management, ITIL processes (Incident, Problem, Change Management), SLA monitoring, KPI analysis, stakeholder coordination, escalation management, service reporting, cost calculation
Preferred skills
ITIL certification, technical understanding combined with economic thinking
Technologies
ITIL, SLA, KPI
Responsibilities
Coordinate internal departments and external service providers, monitor Service Level Agreements and key performance indicators, support service introduction and changes, manage escalations and cross-service incidents, create service reports and maintain service descriptions.
Seniority
Mid-Senior, hands-on IC
