Onboarding & Scaling Manager Customer Portal (m/w/d)
Core
Drive structured onboarding and scale internal/external sales and service partners to increase global adoption of the MyLiebherr digital service platform.
Role type
Senior Program Manager, Digital Service Adoption & Partner Scaling
Builds
Partner Maturity Model, structured feedback frameworks, KPI dashboards for partner adoption
Domain
Industrial manufacturing (heavy machinery) + Digital Services / SaaS adoption
Required skills
Maturity modeling, KPI system design, Change enablement, Stakeholder management, Data analysis, Strategic planning, Cross-functional collaboration, Project/Program management, Partner ecosystem management, Digital transformation
Preferred skills
Experience in international complex organizations, Capability-based development, Peer learning facilitation, Best practice scaling
Technologies
MyLiebherr platform, KPI tools, Feedback frameworks