First Level Support (m/w/d)
Core
First-level IT support via phone and email, handling ticket creation, troubleshooting, and escalation for internal IT issues. (via careerplan.io/jobs/12288-4945923001-S-first-level-support-mwd-at-sutor-bank)
Role type
First Level Support Engineer
Builds
IT support services for the bank's internal users
Domain
Banking / IT Support
Required skills
IT troubleshooting, ticket management, technical knowledge, communication, problem-solving, equipment setup
Responsibilities
Create and resolve IT support tickets, escalate complex issues to higher support levels, prepare and install IT equipment
Seniority
Entry-level IC