IT Service Desk Specialist / Coordinator (m/w/d)
Core
Ensure smooth IT operations and user support while driving the development of ITSM and support processes.
Role type
Senior IT Service Desk Specialist / Coordinator
Builds
IT support services and optimized support processes for a trading company
Domain
IT Operations / Service Management
Required skills
1st and 2nd-level IT support, Microsoft environment, Windows client and server environments, user and permission management, hardware and software troubleshooting, ITSM process coordination, knowledge base management
Preferred skills
IT coordination, process optimization, ITSM
Technologies
Microsoft, Windows
Responsibilities
Operate 1st and 2nd-level IT support, handle incidents and service requests, manage user accounts and identity, coordinate daily business and support cases, optimize ITSM processes, contribute to ticketing systems and knowledge base
Seniority
Mid-level, hands-on IC with coordination potential