Investment Bank - IT Support
Core
Provide first-line IT support and technical assistance to internal users across the organization, troubleshooting hardware, software, and network issues.
Role type
IT support specialist
Builds
Office automation and dealerboard systems
Domain
Financial services IT support
Required skills
Windows environment support, Microsoft 365, Microsoft Teams, Active Directory, DNS, Microsoft Exchange, Microsoft SQL Server, hardware troubleshooting, network troubleshooting, software troubleshooting
Preferred skills
Market data platforms (Bloomberg, Refinitiv, EBS), shift duty, on-call support
Technologies
Windows, Microsoft 365, Microsoft Teams, Active Directory, DNS, Microsoft Exchange, Microsoft SQL Server, Bloomberg, Refinitiv, EBS
Responsibilities
Troubleshoot and resolve hardware, software, network, printer, and communication system issues; Install, configure, and maintain desktops, laptops, peripherals, and business applications; Administer daily operations of office automation and dealerboard systems; Manage IT service requests, including software subscriptions, equipment procurement, and user onboarding support; Maintain IT asset inventory, support documentation, and operational procedures; Coordinate workstation, monitor, and printer relocations, as well as video conferencing setup and support
Seniority
Mid-level, hands-on IC
