Applikationsbetreuer Fachapplikationen (m/w/d) Hausnotruf
Core
Application support and user training for specialized social service applications (Hausnotruf) in the welfare and healthcare sector.
Role type
Application Support Specialist (1st and 2nd Level)
Builds
Social service applications and related support processes
Domain
Social services / Healthcare / Welfare
Deliverable
dashboards & analysis
Required skills
Application support (1st/2nd level), Service request analysis, Bug fixing, Incident management, Documentation creation, User training, Update planning, Testing, Project support
Preferred skills
ITIL 4 Foundation, Prince 2, Healthcare domain knowledge, On-call readiness
Technologies
Social service software products
Responsibilities
Provide 1st and 2nd level application support, Analyze and implement service requests, Fix bugs and resolve incidents, Coordinate with vendors and client departments, Create and maintain application documentation, Conduct user training sessions, Plan and execute updates and tests, Support projects and act as team manager, Participate in on-call rotations