Head of Division Service (m/w/d)
Core
Leading and strategically developing the global service department for agricultural machinery, ensuring high customer satisfaction and retention.
Role type
Senior leadership division head (after-sales/service)
Builds
Global service operations, customer retention strategies, and efficient service processes for agricultural machinery
Domain
Agriculture machinery / After-sales service
Required skills
Team leadership, strategic planning, process optimization, budget management, international stakeholder management, service strategy development, digital transformation, key performance indicator (KPI) analysis
Preferred skills
English (fluent), additional languages, experience in agricultural or construction machinery after-sales
Technologies
N/A
Responsibilities
Lead and manage a team of approximately 60 service employees (internal and external), develop global service strategies, oversee service and warranty processes, collaborate with international GRIMME entities, manage service budgets and KPIs
Seniority
Senior, hands-on IC