Territory Experience Customer Manager
Core
Lead initiatives to enhance customer experience throughout the lifecycle of John Deere products and services, acting as a strategic partner to the dealer network to drive customer satisfaction and loyalty.
Role type
Territory Customer Experience Manager
Builds
Customer success journey execution, dealer network capabilities, and service standards for agricultural machinery
Domain
Agriculture / Heavy Machinery
Required skills
Customer experience strategy, dealer network management, technical problem escalation, training and development, customer retention, machine monitoring center utilization, cross-functional interface management
Responsibilities
Analyze and solve technical issues via dealer contact, develop dealership team skills to optimize machine performance, coordinate backup product support, execute customer success journey steps, conduct regular customer visits for retention, work on machine monitoring center utilization with dealers, serve as interface between field dealerships and manufacturing plants, promote centralized support services and connected tools