Account Manager (m/w/d)
Core
Account Manager responsible for systematic upselling, strategic account development, and long-term retention of existing customers in the energy and SaaS sectors.
Role type
Senior Account Manager (Key Account / Customer Success)
Builds
Hardware solutions, additional services, and strategic account growth plans
Domain
Energy sector / SaaS / Technology
Required skills
Strategic account management, systematic upselling and cross-selling, customer lifecycle management, CRM proficiency, technical communication, negotiation, agile collaboration
Preferred skills
Experience in energy industry, SaaS, or technology-adjacent sectors, HubSpot experience, event organization
Technologies
HubSpot, CSM Dashboards
Responsibilities
Develop existing customer relationships strategically through regular structured reviews, execute individual care plans to increase equipment rates and win new hardware/services, support customers through the entire lifecycle from onboarding to renewal and expansion, maintain customer health scores to feed dashboards, network customers via events and share project experiences with marketing
Seniority
Senior, hands-on IC
