IT-Support Engineer (m/w/d) 2nd / 3rd Level
Core
2nd and 3rd level IT support engineer analyzing and resolving IT incidents, administering Windows and Linux systems, and supporting end-users with hardware and software issues.
Role type
2nd/3rd level IT support engineer
Builds
IT support services for end-users
Domain
IT Infrastructure / Enterprise Support
Deliverable
client delivery
Required skills
Windows Server administration, Linux administration, network technologies, remote support tools, ticketing systems, scripting basics
Preferred skills
PowerShell, Bash, English language proficiency
Technologies
Windows, Linux, Active Directory, Exchange, TeamViewer, AnyDesk, Jira, OTRS
Responsibilities
Analyze and resolve 2nd and 3rd level IT incidents, administer Windows and Linux systems, support end-users with hardware and software, perform system updates and backups, document support cases, collaborate with developers and system administrators, install and configure PCs and peripherals
