Sachbearbeiter Reklamationsmanagement & Kundenservice (m/w/d)
Core
Handling customer complaints from intake to resolution, analyzing technical and quality issues, and providing professional support for technical inquiries.
Role type
Customer service and claims management specialist
Builds
Resolved customer complaints and improved quality processes
Domain
Manufacturing / Quality Management
Deliverable
client delivery
Required skills
Customer communication, technical analysis, root cause analysis, cross-functional coordination, reporting, MS Office, ERP systems
Preferred skills
Experience in customer service or quality management, additional foreign languages
Responsibilities
Manage customer complaints from initial intake to successful closure, answer technical customer inquiries, analyze technical and quality issues to identify root causes, coordinate with sales, logistics, and quality teams, handle national and international customer communication via phone and email, create evaluations and reports for process transparency and improvement