Sr. Payer Customer Success Manager
Core
Strategic advisor to senior healthcare leaders at leading payer organizations, driving adoption and optimization of PointClickCare solutions to achieve strategic, operational, financial, and clinical outcomes.
Role type
Senior IC Customer Success Manager (Enterprise Payer)
Builds
Enterprise payer accounts
Domain
Healthcare / Payer / Value-based care
Deliverable
client delivery
Required skills
Enterprise customer success expertise, deep healthcare domain knowledge, direct payer experience, navigating matrixed healthcare organizations, engaging C-suite stakeholders, influencing strategic decisions, driving value realization
Preferred skills
Supporting value-based care initiatives, population health programs, care coordination strategies, payer-provider collaboration models, post-acute care workflows, Skilled Nursing Facilities (SNFs), transitions of care
Responsibilities
Serve as the primary strategic advisor for a portfolio of enterprise payer customers.