Customer Success Manager - CSM
Core
Drive customer adoption, retention, and revenue growth for strategic enterprise accounts by acting as a primary advocate and trusted advisor.
Role type
Senior Customer Success Architect (CSA)
Builds
Customer success plans, adoption strategies, and upsell/cross-sell pipelines for HPE solutions.
Domain
Enterprise IT, Cloud Services, Managed Services
Required skills
Strategic account management, stakeholder engagement, customer success planning, risk mitigation, upsell/cross-sell execution, contract renewal management, financial metrics analysis (NDR, GDR, churn), solution value articulation.
Preferred skills
MBA, Customer Success Manager Foundation Certification, HPE GreenLake ATP certification, project/program management, cloud operating models, outcome-based selling.
Technologies
HPE GreenLake platform, Public Cloud Architecture, ITIL/ITSM, Agile, DevOps.
Responsibilities
Own strategic customer accounts and drive usage growth; Cultivate senior-level relationships and act as a primary advocate; Develop and maintain Customer Success Plans; Mitigate risks and coordinate with internal teams for complex issues; Drive upsell and cross-sell motions; Manage contract renewals and refreshes to maximize lifetime value.
Seniority
Senior, hands-on IC