Services Business Operations Manager
Core
Oversee global services operations team, develop and manage processes, and customize tools for maximum efficiency to support HPEN Services business.
Role type
Manager-level services operations leader
Builds
Global services operations processes and tools
Domain
IT Services / Managed Services
Required skills
Workforce management, Leadership, Influencing Others, Escalation management, Customer relationship-building, Business Analysis and Planning, Financial Management, Project Management
Preferred skills
Master's degree, Knowledge of outsourcing industry norms, Understanding of industry and market trends
Responsibilities
Direct daily work activities and priorities for the team, Coach and mentor direct and non-direct reports, Manage team and individual performance, Establish and manage relationships with customer subject matter experts, Propose and influence direction-setting for the area of responsibility
Seniority
Manager, hands-on leadership
