Customer Success Manager
Core
Face of Epassi for customers across the Netherlands, building strong relationships to drive renewals, upsells, and cross-sells while ensuring adoption of employee benefit solutions.
Role type
Senior Customer Success Manager (Commercial)
Builds
Employee benefit and wellbeing solutions for corporate clients
Domain
Fintech / Employee Benefits / HR Tech
Required skills
Customer relationship management, KPI tracking, adoption management, renewal/upsell/cross-sell execution, data analysis, technical configuration, fiscal regulation knowledge, travel
Preferred skills
HubSpot experience, Dutch language fluency, English communication
Technologies
HubSpot
Responsibilities
Build and maintain customer relationships online and on-site, set and track KPIs and adoption goals, create tailored solutions to demonstrate value, inform customers about new features, grow net revenue retention, analyze customer data for insights, structure technical customer setups within fiscal regulations
Seniority
Mid-Senior, hands-on IC