Customer Success Manager (m/w/d) ERP Software
Core
Partner retention and customer success manager for ERP software, focusing on preventing churn and securing recurring revenue.
Role type
Senior Customer Success & Partner Retention Manager
Builds
Long-term customer success and sustainable retention for ERP software partners
Domain
Enterprise Software / ERP / SaaS
Required skills
Churn risk identification, Retention playbook development, Stakeholder management, Contract renewal negotiation, Workshop facilitation, KPI analysis
Preferred skills
ERP software experience, SaaS environment experience
Responsibilities
Identify and prioritize churn risks, Analyze cancellation reasons and develop countermeasures, Build early warning indicators for at-risk customers, Conduct retention conversations with critical customers, Support partners in critical customer cases, Develop retention playbooks and best practices, Moderate complex escalation and risk cases
Seniority
Mid-Senior, hands-on IC