E-Mail-Agent - Support (m/w/d)
Core
1st Level IT support for internal departments and employees, including workstation setup, device configuration, and service request triage.
Role type
IT support agent (1st level)
Builds
IT equipment setup and service request handling for internal users
Domain
IT support / Internal services
Deliverable
client delivery
Required skills
telephone communication, self-motivation, time flexibility, organization, reliability, attention to detail
Responsibilities
1st Level Support for internal departments and employees; Installation and configuration of new workstations; Preparation of IT equipment (smartphone setup, notebook, PC, peripherals); First point of contact for IT support (review, distribute, document, and process service requests); Monitoring and control of systems, interfaces, and applications