Teamleiter /in - Callcenter - Touristik (m/w/d)
Core
Leading a call center team in the tourism sector, handling customer inquiries, order intake, and outbound calls to salons and cosmetic institutes.
Role type
Team Leader, Call Center
Builds
Customer service operations and sales outreach for tourism products
Domain
Tourism / Customer Service
Required skills
English (extended knowledge), Excel (basic), Complaint handling (basic), Outbound telephony, Active listening
Technologies
MS Office
Responsibilities
Escalate complaints to supervisors, Answer questions, Take orders via phone, Answer incoming calls, Contact salons and cosmetic institutes to present products
Seniority
Individual Contributor