Customer Care Specialist
Core
Handling passenger inquiries via scripts, outbound calls, and selling additional services.
Role type
Customer Care Specialist
Builds
Passenger support and upselling for SkyUp Airlines
Domain
Aviation / Travel
Deliverable
client delivery
Required skills
Customer service, objection handling, CRM administration, outbound calling, sales
Preferred skills
Tourism/aviation education, CRM experience
Technologies
CRM systems
Responsibilities
Process passenger inquiries according to scripts, make outbound calls, interact with internal departments, administer CRM, sell additional services