Customer Service Specialist
Remote
Core
Customer service specialist providing 24/7 support via phone, email, and chat, resolving inquiries, complaints, and processing orders for a travel tech company.
Role type
Customer Service Specialist
Builds
Customer support service
Domain
Travel technology
Deliverable
client delivery
Required skills
Customer orientation, systematic approach, attention to detail, effective communication (in-person, phone, text), leadership, multitasking, task prioritization, cross-selling
Preferred skills
French, German
Technologies
Computer software, new tools
Responsibilities
Answer customer questions and resolve issues, respond to inquiries via phone/email/chat, identify customer needs, perform cross-sales, address complaints, process orders and forms, handle lost and found items
Seniority
Mid-level, individual contributor