1 st Level Supporter (m/w/d) - Berlin-Charlottenburg
Core
Provide 1st and 2nd level IT support via remote troubleshooting, ticket documentation, and system data maintenance.
Role type
First-Level IT Supporter
Builds
IT Helpdesk services
Domain
IT Infrastructure / Windows / Microsoft Office
Deliverable
client delivery
Required skills
IT support experience, ticketing systems, Windows infrastructure, Microsoft Office, client OS installation and administration, German (fluent), English (fluent)
Responsibilities
Conduct 1st and 2nd level IT support, perform remote fault analysis and resolution, document requests in a ticketing system, escalate tickets to downstream support units, maintain system data and knowledge base