IT Anwenderbetreuer - First Level Support (m/w/d)
Core
Provide first-level IT support, manage user hardware/software, and ensure system security and data protection compliance.
Role type
First-level IT support specialist
Builds
End-user computing environments
Domain
IT Operations / Help Desk
Required skills
Microsoft OS, Microsoft 365, Apple iOS, ticketing systems, remote support, documentation, user training
Preferred skills
System administration experience
Technologies
Microsoft Windows, Microsoft 365, Apple iOS
Responsibilities
Handle support requests via ticketing, email, and phone; install and configure hardware and software; troubleshoot issues remotely and on-site; create user documentation and conduct training; support IT projects; monitor IT security and data protection policies.
Seniority
Entry-level to Mid-level, hands-on IC (via careerplan.io/jobs/2101245-it-anwenderbetreuer-first-level-support-mwd-at-blaser-group-gmbh)