IT Service Desk Mitarbeiter (m/w/d)
Core
1st-level IT support for employees, handling ticket management, troubleshooting, and end-user support in a Windows/Exchange environment.
Role type
IT Service Desk Specialist (1st-Level Support)
Builds
IT support services for internal employees
Domain
IT Infrastructure / End-User Computing
Deliverable
client delivery
Required skills
Windows administration, Exchange administration, hardware/software setup and monitoring, end-device management, ticket handling, documentation, analytical thinking
Preferred skills
English (verbal and written), empathy, structured work approach
Technologies
Microsoft Windows, Microsoft Office, Exchange
Responsibilities
Ticket capture, review, content completion, documentation, and tracking; Telephone identification, resolution, and documentation of incidents; Client and end-user support; Hardware and software setup, monitoring, and administration; End-device management