Callcenter Agent / Datenerfasser m/w/d - IT Support
Core
IT support agent handling system disturbance findings, documentation, and 2nd-level support for production systems.
Role type
IT support agent (2nd-level)
Builds
Production systems
Domain
IT / Technical Support
Required skills
Service Desk knowledge, System analysis, Documentation, Problem-solving
Technologies
Service Desk tools
Responsibilities
Create, prioritize, and forward findings for system disturbances; Record response times and perform subsequent analysis and documentation; Independently solve complex problems; Support 2nd-level support area of production systems