First-Level-Supporter (m/w/d) - Handyversicherung
Core
Provide first-level IT support via phone to customers and internal staff regarding insurance-related IT infrastructure, device administration, and software configuration.
Role type
First-Level IT Support Specialist
Builds
Internal IT infrastructure, end-user devices, and software solutions for insurance clients
Domain
Insurance / IT Support
Deliverable
infrastructure
Required skills
IT support experience, MS Office proficiency, MS Teams, MS 365, network component administration, server management, user permission management, hardware and software selection advice
Preferred skills
Knowledge of R+V IT systems and processes (via careerplan.io/jobs/12016-10005361435-S-first-level-supporter-mwd-handyversicherung-at-perzukunft-arbeitsvermittlung-gmbh-co-kg)
Responsibilities
Answering customer calls regarding insurance IT issues, administering and configuring internal IT infrastructure, managing local network components and servers, handling user permission requests, advising on hardware and software procurement