SoftwareOne Deutschland GmbH: Presales Consultant (gn) MultiVendor Premium Support
Core
Presales Consultant developing Premium Support and Service concepts for Public Sector and Enterprise clients.
Role type
Senior Presales Consultant (IT Services)
Builds
Premium Support contracts and Service Agreements
Domain
IT Services / Public Sector / Enterprise
Deliverable
client delivery
Required skills
IT infrastructure knowledge, Support models understanding, Account management, Strategic sales, Contract negotiation, Cross-selling
Preferred skills
Public sector experience, Enterprise segment experience
Technologies
N/A
Responsibilities
Consult clients on Premium Support Services and 2nd/3rd-Level Support contracts, Analyze customer requirements to develop individual service solutions, Support the sales process from initial consultation to contract renewal, Create compelling service offers with technical experts, Identify cross- and upselling opportunities, Develop long-term customer relationships and sales processes