SoftwareOne Deutschland GmbH: Presales Consultant (gn) MultiVendor Premium Support
Core
Presales Consultant developing Premium Support and Service concepts for Public Sector and Enterprise clients, bridging sales, technology, and customer advisory.
Role type
Presales Consultant (Public Sector & Enterprise)
Builds
Premium Support Services, 2nd/3rd-Level Support contracts, and long-term customer relationships for Public Sector and Enterprise clients.
Domain
IT Services, Cloud, Public Sector
Deliverable
client delivery
Required skills
IT sales/presales experience, understanding of IT infrastructures and support models, customer needs analysis, cross-selling and upselling, contract negotiation, relationship management
Preferred skills
Experience with multi-vendor environments, strategic account management
Technologies
Cloud solutions, IT infrastructure, Support models
Responsibilities
Advise customers on Premium Support Services and 2nd-/3rd-Level Support contracts, Analyze customer requirements to develop individual service solutions, Support the sales process from initial consultation to contract renewal, Create compelling service offers with technical experts, Identify cross- and upselling opportunities, Develop long-term customer relationships and refine sales/presales processes
