SoftwareOne Deutschland GmbH: Cloud Support Specialist (gn)
Core
Provide operational support to sales teams and cloud customers, ensuring smooth onboarding and enabling self-service usage of client portals.
Role type
Cloud Support Specialist
Builds
Cloud service onboarding processes and customer enablement workflows
Domain
Cloud services (Microsoft, AWS, Google)
Required skills
Analytical thinking, Cloud platform knowledge, Customer onboarding management, Self-service enablement, Training and presentation delivery, Problem-solving
Preferred skills
Experience with sales support, International environment adaptability
Technologies
Microsoft, AWS, Google
Responsibilities
Support sales teams with technical questions, Ensure efficient customer onboarding and ordering processes, Assist customers with client portal usage and self-service, Handle after-sales customer inquiries, Conduct training sessions on cloud topics and internal tools
